At La Perla Property Management, we believe successful community management begins with accessibility, accountability, education, and personal service. Every association is unique, which is why we take the time to understand each community’s priorities and customize our management approach accordingly.
Our goal is simple: provide responsive, knowledgeable, hands-on management while making the Board’s responsibilities easier and improving the experience of the homeowners we serve.
Local, In-Office Management
Our Community Managers work from our Laguna Hills office, providing Boards and homeowners with a local and accessible management team. Having our managers working together in the office encourages collaboration, knowledge sharing, and faster communication between management, accounting, compliance, and administrative staff.
When an issue arises, our managers have direct access to the La Perla team and the resources necessary to address it.
We Don’t Outsource Our Management Services
Your association deserves a management team that knows your community. La Perla does not outsource its core management services. Our management, accounting, administrative, compliance, and customer service teams work together to provide consistent, accountable service.
This integrated approach gives Boards a team of professionals working together rather than relying on disconnected third-party providers.
Board Member Education & Training
We believe an educated Board is better equipped to make informed decisions on behalf of its community. That’s why La Perla provides in-house educational and training opportunities for our Board members, whether they are seasoned directors with years of experience or serving on an HOA Board for the very first time.
Throughout the year, we invite respected industry professionals and leaders to share their expertise with our Board members on topics affecting California community associations.
Educational opportunities may include:
- Board member roles, responsibilities, and best practices
- Understanding and reviewing association financial statements
- Budgeting and reserve planning
- Insurance and risk management
- Vendor management and contract considerations
- Governing documents and enforcement procedures
- Legislative and regulatory developments affecting California HOAs
- New laws and annual legal updates
We also coordinate educational sessions with leading community association attorneys, including attorneys who teach and present at Community Associations Institute (CAI) educational programs and seminars, giving our Board members access to timely legal updates and practical guidance from professionals who work directly within the community association industry.
Our goal is not simply to manage the association—we want to give our Board members the knowledge, resources, and professional support they need to govern confidently and effectively.
Connected to the Community Association Industry
La Perla believes professional management requires continuous education. Our management team maintains involvement with the Community Associations Institute (CAI) and the broader community association industry.
Through industry participation, continuing education, professional relationships, and educational events, our managers stay informed about industry best practices, legislative developments, emerging trends, and issues affecting California community associations.
That knowledge is brought back to the communities we manage, helping our Boards make better-informed decisions and proactively prepare for changes within the industry.
Flexible Board Meetings — In Person & Online
We understand that Board members have busy schedules. As a courtesy to our clients, La Perla offers hybrid meeting options, allowing Board members to participate in person or remotely via Zoom.
Our Laguna Hills office also includes a conference room equipped with internet, television, and presentation capabilities, available to our managed communities at no additional charge.
Responsive Communication
Professional and timely communication is one of our priorities. Calls and inquiries are handled courteously and professionally, with a goal of responding the same business day whenever possible and no later than 24 business hours.
Board members and homeowners receive attentive assistance with questions concerning the day-to-day operations of their association.
Hands-On Community Management
Our management approach extends beyond the office. Services include:
- Monthly community inspections and compliance reporting
- Monthly landscape walk-throughs with vendors and committee members, as applicable
- Follow-up and coordination with association vendors
- Paperless work orders and maintenance tracking
- Detailed management reports provided to the Board
- Preparation and distribution of community communications and newsletters
Transparent Financial Management
Our accounting team works closely with each Community Manager to provide Boards with timely, accurate, and understandable financial information.
Services include:
- Monthly financial statement preparation
- Accounts receivable and accounts payable reporting
- Customized association charts of accounts
- Bi-weekly invoice processing with Manager review and appropriate general ledger coding
- Operating budget preparation beginning approximately four months before the association’s fiscal year-end
- Coordination with the association’s CPA for year-end financial reviews, audits, and tax preparation
- Coordination with the association’s Reserve Analyst to assist with timely reserve study preparation
Financial statements are prepared in advance of Board meetings and incorporated into the Board’s management report for review.
Technology That Keeps Residents Connected
Homeowners have convenient online access through the AppFolio Owner Portal, available from a computer or mobile device. Residents can access account information, make assessment payments, submit service requests, communicate with management, and access other available community resources.
Homeowners may make payments electronically, through the association’s designated lockbox, or at our Laguna Hills management office, as applicable.
Prepared & Informed Board Meetings
Board members receive a comprehensive Board Report in advance of each meeting, providing the information necessary to review community operations, financial matters, compliance activity, vendor issues, and other association business.
Our goal is for Board members to arrive at each meeting informed, prepared, and ready to make decisions.
24/7 Emergency Assistance
Emergencies don’t always happen during business hours. La Perla provides clients with access to 24/7 emergency assistance for qualifying association-related emergencies.
Emergency Line: (949) 361-6330
Personal Service. Local Expertise. Educated Leadership.
At La Perla, we believe exceptional community management is about more than processing paperwork and attending meetings. It is about building relationships, educating Board members, staying connected to our industry, and giving communities access to experienced professionals and resources.
Our team is local. Our managers are accessible. Our services are handled in-house. And our commitment to education helps keep both our managers and Board members informed.
From financial management and compliance to homeowner communication, Board education, and day-to-day community operations, we strive to become a trusted extension of every community we manage.
Experience a more responsive, knowledgeable, and hands-on approach to community management.
