Technology, Training & Community Management Resources

We stay on top of the most current technology trends in the community association management industry and continually invest in technology, training, and resources that allow our team to operate efficiently while providing Board Members and Homeowners with convenient access to information and services.

• Board Member Portal & Online Access – Board Members have convenient online access to important association information, including financial reports, action items, outstanding violations, work orders, architectural matters, association documents, and electronic Board packets. This provides greater transparency and allows Board Members to remain informed from virtually anywhere.
• Online Board Approvals – Board Members can review and approve association business electronically, including invoices and other items requiring Board authorization. This helps keep association business moving efficiently between meetings while maintaining an organized electronic record.
• Homeowner Online & Mobile Portal – Homeowners have 24/7 access to their association through our online and mobile community management software. Homeowners can make payments, access important documents and community information, submit maintenance requests and architectural improvement applications, and communicate with management.
• Convenient Assessment Payment Options – Homeowners can conveniently make assessment payments online using available electronic payment methods, including ACH/eCheck, debit card, or credit card, and may establish recurring payments when available. Additional payment options include the association’s designated lockbox and payments accepted through the management office.
• Architectural Improvement Application Management – Homeowners can submit architectural improvement applications electronically through our community management software, including supporting documents, photographs, plans, and other required information. Applications and supporting materials are maintained within a centralized system, providing an organized record and allowing the status of each application to be tracked throughout the review process.
• Architectural Committee Training & Support – La Perla provides Architectural Committee members with training and ongoing support specifically for the architectural improvement application process through our management software. Committee members are trained to access, review, track, and process applications electronically, helping maintain an organized and consistent workflow from homeowner submission through final determination and completion.
• Maintenance & Common-Area Requests – Homeowners can submit common-area maintenance requests electronically, including photographs and supporting information when appropriate. Management can document, track, assign, and follow up on requests while maintaining a history of the matter within the system.
• Mobile Property Inspections & Violation Tracking – Our Community Managers utilize mobile technology while conducting community inspections, allowing violations and other property conditions to be documented in the field with photographs and notes. This improves accuracy, efficiency, recordkeeping, and follow-up.
• Association Calendar & Community Information – Board meetings, community events, scheduled maintenance, important deadlines, and other association activities can be maintained electronically, providing Board Members and Homeowners with convenient access to important community dates and information.
• Electronic Communications – La Perla utilizes modern communication tools, including email, text messaging, portal communications, and electronic notices, to efficiently distribute important association information to Board Members and Homeowners. Centralized electronic communications also help maintain an organized history of association correspondence.
• Secure Document Access – Important association documents can be made conveniently available electronically to Board Members and Homeowners. These may include governing documents, rules and regulations, meeting information, notices, forms, community resources, and other association-specific materials.
• Centralized Request & Activity Tracking – Architectural applications, maintenance requests, violations, communications, documents, and other association activity can be maintained within our centralized community management software. This provides our management team with greater visibility into outstanding matters and promotes timely and consistent follow-up.
• Vendor & Work Order Coordination – Our management software assists our team in organizing and tracking work orders and vendor activity. Work-order details, notes, photographs, invoices, and completion information can be maintained electronically, creating an organized history of association maintenance and repair activity.
• Financial Reporting & Transparency – Our technology provides management and authorized Board Members with convenient access to association financial information and reports. This supports informed decision-making and allows Board Members to more effectively monitor the financial condition and activity of the Association.
• Electronic Recordkeeping – Association records, correspondence, supporting documentation, and activity histories can be maintained electronically, helping create continuity of information and providing management with an organized historical record when researching or following up on association matters.
• In-House Board Member Training & Education – La Perla provides in-house educational and training opportunities for Board Members to assist them in understanding their roles and responsibilities, governing documents, financial oversight, meeting procedures, fiduciary responsibilities, and effective community governance.
• Ongoing Manager Training & Professional Development – Our Community Managers receive ongoing in-house training and professional development to stay current with community association management best practices, legislative and regulatory changes, operational procedures, technology, customer service standards, and effective management techniques.
• Technology Supported by Personal Service – While technology allows us to operate more efficiently and provide greater access to information, it does not replace personal service. La Perla combines modern community management software with experienced Community Managers and responsive support, providing Boards and Homeowners with the convenience of technology backed by a knowledgeable management team.